Returns & Exchanges

At Mosaic Journal, we want you to be completely satisfied with your curated fashion pieces, which is why we offer a 30-day return window for items in their original, unworn condition. If your selection doesn't perfectly fit your personal style, our streamlined process makes exchanges and refunds effortless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier and keep your tracking receipt; we will notify you once your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing